You have a full right of withdrawal for 30 days after receiving the product if you are not satisfied. To return a product, it must be unused and all labels and accessories must be included.
You are responsible for the item until we receive it. Return shipping & booking of returns is handled by the customer.
To make a return, please contact us first at hello@haxan.co
Once we have registered the return with us, we will notify you by email or refund the amount automatically. The inventory cost is 99 SEK and it is deducted from the refund. Shipping is not refunded.
Adjustments to the invoice are handled by Klarna.
Contact us with the following information:
* Your order number
* Description of your case
* Photo of the product if damage has occurred, in order to be eligible for a refund or new delivery
Please note that the complaint period is 30 days from the date your package has been delivered.
Together we will agree on how to solve it all.
